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Terms of delivery

Dear customer

All orders will be delivered by the Polish Post and will be dispatched 1-5 open day after reception of the payment (excluded Saturdays). A notice is sent to the customer in case of delay. It takes usually 4 to 10 open days for the parcels to arrive to the customer.

For some country it can be longer, Economical postage can take even 5-6 weeks due it is going by sea transport. So if You want fast delivery please choose Priority.

 

For now we can't prepare a phytosanitary certificate, so all live plants will be send only to EU Country.

The plants will be send bare rooted  with the sphagnum moss and in individualized plastic bags. In these conditions plants can travel more than 2 weeks without any real damage.

If there will be some broken package please start reclamations with the post office person immediately. This is normal for those standard of parcel to get some money back if something will happen in the delivery time.

In case of non delivery of the parcel by the postal service (incomplete address, parcel not requested at the local post office...), the customer has to pay the delivery fees for another shipment so that we can dispatch a new parcel.

 

In the wintertime we send plants above -5o C. Buyer will be informed if there will be delay due bad situation with weather.

 

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