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All orders will be delivered by the Polish Post and will be
dispatched 1-5 open day after reception of the payment (excluded
Saturdays). A notice is sent to the customer in case of delay. It
takes usually 4 to 10 open days for the parcels to arrive to the
customer.
For some country it can be longer, Economical postage can take
even 5-6 weeks due it is going by sea transport. So if You want
fast delivery please choose Priority.
For now we can't prepare a phytosanitary certificate, so all live
plants will be send only to EU Country.
The plants will be send bare rooted with the sphagnum moss and in
individualized plastic bags. In these conditions plants can
travel more than 2 weeks without any real damage.
If there will be some broken package please start reclamations
with the post office person immediately. This is normal for those
standard of parcel to get some money back if something will
happen in the delivery time.
In case of non delivery of the parcel by the postal service
(incomplete address, parcel not requested at the local post
office...), the customer has to pay the delivery fees for another
shipment so that we can dispatch a new parcel.
In the wintertime we send plants above -5o
C. Buyer will be informed if there will be delay due bad
situation with weather.
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